Starting April 1, 2023, MassHealth will begin the eligibility redetermination process, renewing all 2.3M members over the following 12 months. This will generally be the first-time members are at risk of losing their coverage since February 2020. In preparation for this effort, MassHealth has increased staffing significantly to handle a greater volume of calls and applications, improved our systems to automatically renew as many members' coverage as possible, and is working in close collaboration with health plans, providers, and other stakeholders. Even with this preparation, we understand that this may be difficult for members.  We’re asking for your support as part of our outreach strategy.

MassHealth is sharing the Phase 2 Redeterminations Outreach Toolkit for you and your partners to help educate members and make sure they are prepared and know how to complete their renewal. This toolkit includes key messages as well as downloadable flyers, posters, and other materials in 9 languages.  This toolkit also includes materials for specific populations, such as children and families, members experiencing homelessness, or members with disabilities.   We are also excited to share the MassHealth Renewal Help Guide, a new resource for individuals who interact with members.

We ask that you share these materials in your offices and community spaces as well as through your own communication channels and social media to help all members receive this important information. You can learn more about the upcoming redeterminations process at mass.gov/masshealthrenew.